Privacy Policy

Last Updated: March 23, 2025

1. Introduction

Artisan Letters ("we," "us," or "our") provides a service that allows users ("clients") to request the creation and share personalized letters ("Letters") online. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, artisanletters.com, and any related services (collectively, the "Service"). We are committed to protecting the privacy of our users and the recipients of the Letters. The Letters are accessible only via unique, unguessable links that are not indexed by search engines.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Service.

We collect the following types of information:

Information You Provide Directly:

  • Letter Content: The text and any other content you include in the Letters you create.
  • Client Email Address: Your email address. We use this to map the unique links to your Letters.
  • Recipient Name: The name of the recipient of the Letter, as provided by you.

Information Collected Automatically:

  • Cookies and Similar Technologies: We use cookies for basic website analytics. You can control cookies through your browser settings.

We use the information we collect for the following purposes:

  • To Provide the Service: To create, host, and make your Letters accessible via a unique, unguessable link.
  • To Communicate with You: To send you emails related to your account, your Letters, or updates to our Service.
  • To Improve the Service: To analyze usage patterns, identify technical issues, and make improvements.
  • To Comply with Legal Obligations: To respond to lawful requests from law enforcement or other government authorities.

We do not sell, rent, or trade your personal information. We only share your information in the following limited circumstances:

  • With Your Consent: We will share the unique link to your Letter with anyone you choose to share it with.
  • With Service Providers: We may use third-party service providers (e.g., web hosting, database management). These providers have access to your information only to perform tasks on our behalf and are obligated to protect it. Our web hosting and related services are provided by Cloudflare, Inc. (https://www.cloudflare.com/privacypolicy/).
  • For Legal Reasons: We may disclose information if required to do so by law or in response to a valid legal request.
  • To Protect Rights and Safety: We may disclose information if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We take the security of your information seriously and implement appropriate measures to protect it, including:

  • HTTPS Encryption: All communication is encrypted using HTTPS.
  • Secure Storage: Data is stored on secure servers with restricted access.
  • Unique Links: Letters are only accessible via unique, unguessable links.
  • Cloudflare Services: We utilize Cloudflare's infrastructure, which includes security features such as DDoS protection and a Web Application Firewall (WAF).

However, no method is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, or as required by law.

  • Letters: Letters created on Artisan Letters will be actively hosted on a custom webpage on our platform for a period of 3 years from the date of creation. The static HTML or original code for your letter will be made available to you immediately upon creation, allowing you to download and host it independently if you choose. After the 3-year hosting period, the letter will be removed from our servers.
  • Client Email Addresses: We retain your email address as long as your account remains active, and for a grace period of 30 days after account closure.
  • User Deletion: You can request deletion of your letters at any time by contacting us through our contact page. Please clearly state that your request is for letter deletion and include your email address and the link(s) to the letter(s) you wish to delete.
  • Grace Period: Upon receipt of a valid deletion request, letters will be removed from our active hosting servers within a grace period of 30 days.
  • Backup: Data backups are retained for 30 days.

You have the following rights:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Erasure: You can request that we delete your personal information. Please see the "Data Retention" section for instructions on how to request deletion.
  • Right to Object: You have the right to object to the processing of your personal information, in certain circumstances.

To exercise the Right to Access or the Right to Object, please visit our contact page: https://artisanletters.com/#contact-us and indicate that your inquiry is related to privacy.

We may update this Privacy Policy. We will post the new Privacy Policy on this page and update the "Last Updated" date. Review this Policy periodically. Changes are effective when posted.

If you have any questions regarding privacy, please contact us at:
[email protected]

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